Mark Graban has coached healthcare organizations with Lean methodologies since 2005. As the author of the book "Lean Hospitals" and co-author of the book "Healthcare Kaizen," Mark is recognized as a leading voice who can work with executives, front-line staff, and everybody in between. Because improvement matters… we all deserve the best healthcare (as patients) and the best healthcare workplaces (as professionals). More engaged staff leads to better quality and lower cost. That’s why Mark does this work.